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Good branding is one of the most successful tools in starting and growing a
business. It does far more than advertising alone; it provides your company an
identity, setting exact expectations for your potential clients. While good
branding often provides a larger client base, its greatest asset is that it
provides the golden egg of business: higher profit margins.
General advertising has one goal: bring in more customers. This is easy to
measure; responses to a phone book ad can be measured, a coupon placed in the
local penny saver can be tracked. Sometimes it works, sometimes it may not.
Branding does something different: its goal is simply to be the answer to a
potential need a customer may have.
Let's use pizza as an example.
Consider a potential customer arriving home from work and looking through the
mail. They see a flier for a competing pizza restaurant. To that point, they
were not thinking of pizza, but since there is a coupon, and it's about dinner
time, they call and enjoy pizza that evening. This is the goal of advertising.
It can create a need when there was none previously. Now let's say that same
potential customer, on his way home was thinking about pizza. And when he thinks
about pizza, he thinks about your pizza place. In his mind, there is no other
pizza place. When he gets home, he sees the same flier for your competition, but
it goes ignored, since you have already branded yourself as the place to go for
pizza. Now here is the largest advantage: there was no need to sell at a
discount, no need for coupons to drag them in. In fact, you could even charge
premium prices, increasing your profit margin. In your customers mind, you are
not just an option; you are the only option.
Consider a women's clothing store that primarily sells dresses. There are a
million such stores in every county; there are a few in every strip mall. And
should a potential customer see your flier or commercial, they may get the idea
to visit your store. And more than likely, they will visit your store between
visits to similar stores; your competition. But let's say you have branded your
dress store as the solution to a need they may have. For example, prom dresses.
Through your logo, your website, and the copy in your advertisements, you have
branded yourself as the place to visit for prom dresses. Now, when that need
arises, you are the option. Sure, you sell more than prom dresses, and you are
free to point this out when your store is flooded with new customers every April
that are willing to pay top dollar for their daughters prom dress.
The key is this: before you spend a fortune on full page phone book listings,
television commercials, and magazine ads; focus on branding your company. Decide
what need in your market you want to fill, and show it. Develop a logo and/or
tag line that makes this clear. Consistently use it in all marketing. And watch
the money roll in.
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